Shipping policy

Last updated: October 19, 2026.

This policy applies to orders placed on beamford.com. Beamford is operated by Black Shores LLC, a Michigan limited liability company. For any question about an order, email support@beamford.com with your order number.

Where we ship

We currently ship only to addresses in the United States, including Washington, DC, and every state except North Carolina. We do not ship to US territories or to other countries.

We cannot deliver to APO, FPO or DPO addresses or to PO boxes. Please give a street address.

Where orders ship from

We do not keep stock in the United States. Your order ships directly from our suppliers' warehouses in China.

Delivery times

Step	Estimated time
Processing: from your order to hand-over to the carrier	1–3 business days
Shipping: from the carrier to your door	6–16 days, depending on the item

Each product page shows the delivery estimate for that item, from your order to your door. If an order holds items with different estimates, each parcel follows its own item's estimate. Processing starts when your payment is complete. Business days are Monday to Friday, excluding public holidays; shipping days are calendar days. All times are estimates and are not guaranteed.

Tracking and separate parcels

When your order ships, we email you a tracking number. Items in one order may ship separately and arrive in separate parcels on different days. You receive tracking for each parcel. Tracking can take a few days to show its first update.

Shipping charges

Delivery is included in our prices. There is no shipping charge at checkout.

Duties and taxes

Our prices include US import duties and customs clearance. You will not be asked to pay import duties, taxes or customs fees on delivery.

If sales tax applies to your order, it is shown at checkout before you pay.

Cancellations

If you need to cancel, email support@beamford.com with your order number straight away. If our supplier hasn't shipped your order yet, we'll ask them to cancel it, and if they can, we'll refund you in full. We can't guarantee a cancellation, because orders go to our supplier quickly. Once an order has shipped, it can't be cancelled, and our Refund policy applies. Items that haven't been installed or used can be returned for free within 90 days of delivery, as our Refund policy explains.

If your order is delayed, you can also cancel it for a full refund, as explained below.

If your order is delayed

If your order will not be handed to the carrier within the processing time above, we will email you before that time runs out. The email gives a new expected ship date and says how many days or weeks away it is. It also lets you cancel for a full refund.

If the new date is no more than 30 days later and you do not reply, we ship by the new date.
If the new date is more than 30 days later, we keep the order only if you agree. If you have not agreed by the 30th day after the original processing time ended, we cancel the order and refund you.
If we can't estimate a new date, we cancel the order and refund you.
If we then miss a new date, we email you again before it passes. Unless you agree to wait longer, we cancel the order and refund you.

You can cancel a delayed order at any time before it is handed to the carrier. We refund cancelled orders to the original payment method within 7 days. Your bank may take a few more days to show the refund.

Parcels that do not arrive

If your order has not arrived by the end of the estimated delivery time, email us with your order number. We will check the tracking and contact the carrier. We treat a parcel as lost when its tracking has not updated for 30 days, or sooner if the carrier confirms it is lost. For a lost parcel, we send a replacement or, if you prefer, refund what you paid for it, including tax, to your original payment method.

If tracking shows your parcel as delivered but you cannot find it, check around your property and with neighbors. Then email us within 14 days of the delivery date, so the carrier can still investigate. We will ask the carrier to investigate and tell you the result. If the carrier finds the parcel was delivered to a different address, we will send a replacement or, if you prefer, refund it.

Your address

Please check your shipping address before you pay. We ship to the address in your order. If it is wrong, email us straight away. We can change it only before our supplier hands the order to the carrier.

Returns

Items that haven't been installed or used can be returned for free within 90 days of delivery. Email us first and we will send you instructions, the return address and a prepaid label. Our Refund policy explains the details.

Damaged, defective or wrong items

If an item arrives damaged, is defective, is the wrong item or voltage option, is missing parts or doesn't match its product page, email us within 90 days of delivery, whether or not it has been installed or used. If a defect only shows up later, still email us; your rights under the law still apply. Include your order number, a short description and photos, or a short video if a photo cannot show the problem. For damage in transit, include the outer box and the shipping label if you still have them. Keep the product, and any packaging and shipping label you still have, until we confirm the resolution. Our Refund policy and our 90-Day Limited Warranty explain what we do. Please do not send anything back without instructions from us.